Workplace incivility affects not only employees, but also the organization and its brand. An environment where incivility is tolerated can lead to Human Resource issues including: retention problems, lack of engagement, decreased quality of work, gossip, avoidance of offenders, and even potential lawsuits.
A study done by Christine Pearson and Christine Porath in their book The Cost of Bad Behavior found that organizations often do not realize the effect of uncivil behavior on turnover. Departing employees may not report their real reason for leaving. As a result, metrics used to determine turnover rates are inaccurate.